ITIL® 4 Create, Deliver Support" (CDS) in France

The ITIL® 4 Specialist: Create, Deliver, and Support (CDS) is a vital module within the ITIL 4 certification scheme, specifically designed as part of the ITIL 4 Managing Professional (MP) certification track. The CDS module is cantered on the comprehensive integration of value streams and activities essential for the creation, delivery, and support of IT-enabled products and services.
Training Options
Classroom Training: Immerse yourself in real-world scenarios and gain insights from seasoned industry experts through accredited instructors. This option allows you to enhance your understanding through interactive in-class activities, benefiting from direct engagement with practitioners who bring practical, hands-on experience to the learning environment.
Live Virtual Training: Participate in live, instructor-led online sessions from the comfort of your location. This training mode offers flexibility while ensuring you stay updated with the latest trends and advancements in the Agile industry. The virtual format includes a mix of tutorials, articles, interview Q&As, and case studies, providing a comprehensive learning experience that bridges theoretical knowledge with practical application.
Course Curriculum
Creating Value with Services: This segment emphasizes the methodologies and strategies for generating value through IT services. It covers how to align IT services with business goals to enhance customer satisfaction and drive business success.
Ensuring Service Quality and Compliance: Focuses on maintaining high service quality and adhering to regulatory and compliance requirements. This ensures that the services provided not only meet customer expectations but also comply with relevant standards and regulations.
Creating a Service Value Stream: Explores the creation and management of value streams within the service lifecycle. This includes designing, developing, and optimizing processes that contribute to the efficient delivery of services.